I got top flight service and communication from Porsche Norwell and I have never visited their dealership or used their service department before. This is the kind of service Porsche owners deserve for their cars.
My '09 Carrera developed problems with the convertible top last week at my vacation home on Cape Cod. I called Porsche of Norwell to inquire about solutions to try on my own and the service manager, Dennis, had a few helpful tips. When none of them solved the problem I had the car towed to their shop.
What more can I say Porsche everywhere. In the best Porsche around
I am so pleased with the excellent service I received when I recently brought my car in for service. Although I was early for my appointment, my car was taken in immediately and I was seated in the very comfortable lounge. The mysterious noise was quickly diagnosed and the problem was explained to me by Dennis Burke in terms I could easily understand. The repair was made quickly and Dennis sent me on my way. I usually dread taking cars in for service but I confidently recommend the team at Porsche Norwell. Thank you.
Over-the-top excellent service, and I'm not a regular customer.
Attended the Porsche 911 unveiling and official Grand Opening last night at Porsche of Norwell. The event was well produced and well catered. There were Valets out front with a red carpet leading you inside. The atmosphere was inviting and the building was immaculate. A true state-of-the-art facility. The GM, Mike Shaw, graciously took the time to talk with my guests and I about the facility and all the great things happening in the world of Porsche. This is the place to come if you are looking to learn more about and/or purchase a brand new Porsche!
First dealings with them, not exactly local for me, but my salesperson from my last purchase, who was excellent (thanks for everything, Jeff) is here now. I was fine with CPO car and price but wasn't happy with the trade (also a CPO vehicle), which I didn't have with me, so it's understandable. We had some work to still do. I agreed to leave a deposit to hold the car until I could return.
Next thing I know, the Finance guy has run my credit card and is writing up the sale. I stopped him, said that wasn't what we were doing today, and then the big pressure sale tactics start. So I walked. The deal is dead, never signed anything.
Shame on you guys. Bad enough you allowed a repeat customer to walk because you Just. Didn't. Listen. Now you're going to try to keep my money, money that you didn't earn, that you aren't entitled to?
Dennis was extremely friendly, helpful and polite. He kept me up to date on the repairs needed and the progress they were making. I had the car back in under 48 hours.
Now it's five days later and despite numerous attempts and promises, my deposit hasn't been returned and the dealership GM won't return my calls or texts.
Do not EVER give this dealer cash or a check. Don't use a debit card. Fortunately, I am fully protected by having used a credit card. I shudder to think what would have happened if I had given them a personal check.
Caveat Emptor! Literally, in this case.
Porsche Norwell is a US Car Dealer based in Norwell, Massachusetts. Porsche Norwell is located at 75 Pond St, Norwell, MA 02061, USA.
Please contact with Porsche Norwell using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Porsche Norwell opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.